Over the last few months, one thing has become really obvious. Businesses are finding it harder to hire good HR support people.
I’m talking about the HR coordinators, HR administrators and HR assistants who keep everything moving behind the scenes, onboarding, employee records, the day-to-day admin an HR team actually runs on. When businesses think about HR hiring, the attention usually goes to HR managers or HR directors. But when a support role becomes vacant, the impact is felt almost immediately. Queries go unanswered, onboarding slows down, the HR manager picks up extra admin, and the whole team feels the pressure.
What’s changed is that HR hiring at this level is no longer just about filling an administrative gap. A great HR coordinator can transform the employee experience from someone’s very first day. An organised HR administrator can save a whole team hours of wasted time every week, just by keeping records, processes and communication genuinely on top of things. That’s why getting HR hiring right at every level matters, not just at the top, and why treating support roles as an afterthought is a mistake more businesses are starting to notice the cost of.
Too often, HR hiring treats support vacancies as the easiest roles to fill. In reality, the best candidates are usually already employed and have options. They’re looking for a role where they’ll be valued, trusted and given room to grow, not just a seat to fill.
The businesses that get HR hiring right at this level are the ones that are clear about what the role actually involves, offer realistic expectations from the outset, communicate well throughout the hiring process, and genuinely recognise the value these roles bring to the wider HR function.
From a recruitment perspective, this is exactly where taking a consultative approach makes a real difference. Understanding the team, the culture and the day-to-day realities of the role is just as important as reviewing a CV, arguably more so for a role that touches every part of the employee lifecycle.
HR support functions may not always be the most visible part of HR hiring, but they’re often the foundation the rest of the function is built on. In today’s market, getting this level of HR hiring right has never mattered more.
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